Privacy Policy

Effective date: 9 August 2026
Last updated: 9 August 2026

RASFarm OPC ("RAS Farm", "we", "us") operates the RAS Farm platform, including the Taboan marketplace, Agribusiness tools, and the Jobs network, at ras.farm and its subdomains, and through our mobile applications.

We are the personal information controller for the data described here, as that term is used in the Data Privacy Act of 2012 (Republic Act No. 10173).

1. Information we collect

Account information. Your name, email address, mobile number, and the role you use the platform in (farmer, customer, rider, contract worker, or co-op member). If you operate a farm, shop or stall, we also collect your business name and its location. If you sign in with Google, we receive your name and email address from Google.

Farm and business records. Crop and livestock records, planting and harvest schedules, crew assignments, inventory, stall listings and orders that you enter into Agribusiness.

Order and delivery information. Items ordered, the seller, the delivery address, delivery instructions, order status and history.

Location information. The addresses you provide — for delivery, or for a farm, shop or stall — including where you place them on a map. If you choose "use my location" while setting an address, we read your device's location once, at that moment, to position the map. We do not collect location in the background, and we do not track riders' movements. Delivery distances and distance-based pay are calculated from the addresses saved on the order, not from live location.

Payment information. Online payments are processed by PayMongo (GCash, Maya, QR Ph and cards). We receive confirmation of payment, the amount, and a transaction reference. If you pay by direct GCash or InstaPay transfer, you may upload a screenshot of your payment receipt so we can verify the payment. We do not collect or store your card numbers, e-wallet credentials, or bank account credentials.

Earnings and payout records. For riders and contract workers, records of completed jobs, distances, and amounts earned and paid.

Technical information. Device type and operating system, app version, IP address, and log records of your use of the platform.

Communications. Messages you send us for support, and messages you exchange with other users through the platform.

2. Why we process it, and on what basis

Under the Data Privacy Act, we process personal information on these grounds:

To perform our contract with you — creating and maintaining your account; matching orders between customers, sellers and riders; routing deliveries; calculating and recording pay; providing the farm management tools you subscribe to; and processing payments and subscriptions.

With your consent — reading your device's location, when you choose, to place an address on the map; and sending marketing or promotional messages, where you have opted in. You may withdraw consent at any time; you can always type an address instead of using your device's location.

For our legitimate interests, where these are not overridden by your rights — keeping the platform secure, preventing fraud and abuse, resolving disputes between users, understanding how the platform is used so we can improve it, and enforcing our Terms of Service.

To comply with legal obligations — tax, accounting and record-keeping requirements under Philippine law, and responding to lawful requests from authorities.

3. Who we share it with

Other users, only as far as a transaction requires. A seller sees the delivery area and the items ordered. A rider sees the pickup and drop-off addresses and the customer's contact number for that delivery. A customer sees the seller's stall or farm, the name of the rider handling their delivery, and the delivery's status. We do not disclose full contact details beyond what the transaction needs, and access ends when the transaction does.

Payment providers. PayMongo processes our online payments; a direct GCash or InstaPay transfer is processed by your own wallet or bank. Their own privacy policies govern what they do with that information.

Service providers. Our hosting provider (DigitalOcean), our SMS provider (Semaphore) for verification codes and notifications, and our email provider, each acting on our instructions and bound to protect the information.

Legal and safety disclosures. Where required by law, court order, or a lawful request from a government authority; or where necessary to establish, exercise or defend legal claims, or to protect the safety of any person.

In a business transfer. If RASFarm OPC is involved in a merger, acquisition or sale of assets, your information may transfer as part of it. We will notify you before it becomes subject to a different privacy policy.

We do not sell your personal information.

4. How long we keep it

Account information is retained while your account is active and for a reasonable period afterwards to handle disputes and legal obligations. Transaction, earnings and payment records are retained for at least ten years, as required by Philippine tax and accounting rules. Uploaded payment receipts are kept while we verify the payment and are deleted within 90 days. Support communications are retained for two years.

5. Your rights

The Data Privacy Act gives you the right to:

• Be informed whether your personal data is being processed, and how
• Access the personal data we hold about you
• Correct inaccurate or outdated information
• Object to processing, including for marketing
• Erase or block your data where processing is unlawful, the data is incomplete or outdated, or you withdraw consent
• Data portability — obtain your data in a structured, commonly used electronic format
• Damages for inaccurate, incomplete, outdated, false or unlawfully obtained personal data
• Lodge a complaint with the National Privacy Commission

To exercise any of these, email hello@ras.farm. We respond within the period required by law. We may need to verify your identity first.

You may also contact the National Privacy Commission — privacy.gov.ph, complaints@privacy.gov.ph, 5th Floor Delegation Building, PICC Complex, Roxas Boulevard, Pasay City 1307.

6. Security

We use encryption in transit, access controls limiting staff access to what their role requires, and regular review of our security practices. No system is completely secure, and we cannot guarantee absolute security. If a personal data breach occurs that poses a real risk of serious harm, we will notify affected users and the National Privacy Commission as the Data Privacy Act requires.

7. International transfers

The platform is hosted on DigitalOcean servers located in Singapore, so the information described here is stored there. RASFarm OPC remains responsible and accountable for it under the Data Privacy Act wherever it is processed. Payments are processed in the Philippines by PayMongo, and SMS messages are sent through Semaphore, a Philippine provider. Our email provider's servers may be located outside the Philippines.

8. Children

RAS Farm is not intended for anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, email hello@ras.farm and we will delete it.

9. Changes to this policy

We may update this policy. Material changes will be announced in the app and by email before they take effect, and the "last updated" date above will change. Continuing to use RAS Farm after a change means you accept the updated policy.

10. Contact

RASFarm OPC · Purok 6, Barangay San Isidro (Canlongon), Dauis, Bohol 6339, Philippines · hello@ras.farm